SHIPPING AND DELIVERY
Roco Baroco currently ships to Sweden, Denmark, Finland, Austria, Belgium, Czech Republic, Estonia, France, Germany, Greece, Italy, Netherlands, Poland, Portugal, Spain, and the United Kingdom.
Free shipping within Sweden and quick deliveries with DHL. Estimated delivery time after ordering: 2-3 business days for shipments to Sweden, Denmark, and Finland. 3-5 business days for the rest of the European countries.
Smooth and secure payment by credit card (Amex, Visa, and Mastercard), invoice payment via Klarna as well as payment via PayPal.
In order for us to offer you Klarna's payment methods, we need to share some of your personal information to Klarna, such as contact and order information, in order for Klarna to evaluate if you can offer their payment methods and to tailor the payment methods for you.
More information about Klarna can be found here. The use of these data is governed by applicable data protection laws and Klarnas data protection policy.
Klarnas payment options:
Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options where payment is made directly to Klarna:
● Pay within 14 days: Payment time is 14 days from dispatch of the goods. You will find the terms of payment within 14 days here.
● Account: Klarna Account is an account credit provided by Klarna, which allows the borrower to pay monthly purchases of at least 1/24 (minimum 50 SEK) of the total utilized credit amount or in accordance with the cash-approved terms. For more information about the Client Account including General Terms and Standardized European Consumer Credit Information, please find here.
14-day open purchase counted from the day you received your order to the DHL Service Point. In order for you as a customer to be able to use your right to return, the product can not be used, labels and dustbags must be intact and the product must be in good, non-used condition.
Within 14 days from receipt of goods, you have the right to return your purchase. In order for you as a customer to be able to use your right to return, the product can not be used, labels and dustbags must be intact and the product must be in good, non-used condition.
If you return part of or the complete order, we will deduct 5 EUR (Sweden) or 10 EUR (Rest of the world) to cover the return freight if you are using our pre-paid waybill. Please contact us here to receive the waybill.
Please note that we will NOT accept or collect returned packages that are delivered to a Service Point, Post Office or likewise. To make sure your return will reach us, please contact us to receive the pre-paid waybill.
RIGHT TO EXCHANGE
We offer free right to exchange within 14 days. If you wish to change to another item or just want to change the size/color, we will not charge you for the shipping costs for your new items. Please contact us here to receive the waybill.
We reserve the right to charge the costs for the handling that arises in the case of uncollected parcels (handling costs, shipping costs etc). Therefore, we charge a fee of SEK 250 if a package is not collected. The parcel will be available at the Service Point for 14 days before it is returned to us. Please note that if you regret a purchase and want to return the product, you first need to collect the parcel and then return as described above. Make sure to collect your parcel at the Service Point to avoid unnecessary fees.
In case there is a problem with your product, we will of course pay for the return freight and the money you have paid will be refunded. Please contact us here for further information.